T&Cs

 
 

Terms and Conditions

Bookings are made and accepted only on the following conditions:

  1. In all circumstances the Contract of Letting is between the guest ("the Guest") and the Owner.
     
  2. The Owner accepts no responsibility for personal injury to, or death of, any Guests, or loss of or consequential loss or damage to their property.
     
  3. This agreement is made on the basis that the property ("the Property") is to be occupied by the Guests for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
     
  4. Bookings cannot be accepted from persons under 18 years of age.
     
  5. Any pets you intend to take with you should be declared at the time of booking and checked and authorised via the owner.
     
  6. A deposit of 50% of the cost of the holiday ("Deposit") must accompany the booking confirmation.
     
  7. No bookings are valid until confirmed by the Owner in writing.
     
  8. Once a booking is confirmed by the Owner, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 30 days before the booking is due to commence.
     
  9. The Owner reserves the right to re-let any holiday where any monies due are more than 14 days in arrears whereupon any monies paid by the Guest over and above the deposit will be refunded. However, if the Owner is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday.
     
  10. In the event of the accommodation becoming unavailable, the Owner will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid or a proportion in the case of curtailment. We cannot, however pay any compensation or expenses as a consequence of such an event.
     
  11. In the event of cancellation, the Owner will endeavour to re-let the accommodation, and if successful the balance of the cost will not be due as in paragraph 9 above, or if already paid, will be refunded. Any request to cancel must be put in writing to the Owner.
     
  12. Guests wishing to take pets on holiday must abide by the following rules: Well-behaved dogs are usually permitted (at a standard extra cost), but must be checked with us prior to booking.However young pets i.e. puppies MUST be declared to the Owner at the time of booking and authorised by the Owner. If a puppy or young pet is taken to a property without the consent of the Owner this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your pet by telephoning the Owner.
     
  13. We ask dog owners to observe the following rules (failure to do so may result in you being asked to leave without compensation).
    • Dogs must be under strict control at all times while in the property.
    • Any fouling of lawns etc. must be cleared up without delay.
    • The dog owner must bring the dog's bed or basket for sleeping in
    •  Dogs MUST NOT be left alone in the property or elsewhere at any time.
    • Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing.
    • Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges.
    • Each dog or pet will be charged at £25. However, any damage (which must be reported to the Owner immediately) or excessive cleaning that may incur an additional charge, will be at the Owner's discretion.
       
  14. The Guest shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. The Guest must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy.
     
  15. The Owners reserve the right to make a reasonable charge where guests have contravened an Owner’s request for their property to be smoke free.
     
  16. The Guest's right to occupy the Property may be forfeited without compensation if:-
    • More people or pets than declared at the time of booking or before the commencement of the holiday to the Owner, attempt to take up occupation.
    • Overnight guests are entertained without the Owner’s express permission.
    • Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.
    • Smoking in the property.
       
  17. In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owner at once. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Guests have denied the Owner the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.
     
  18. The Owner or his representative shall be allowed access to the Property at any reasonable time during any holiday occupancy.
     
  19. We have compiled the information on our website www.36carlingcott.com (“the Website”) as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Owner’s control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied are accurate. Mistakes may occur from time to time, and confirmation should be requested prior Guest's standards. If a facility is particularly important to you, please check with us prior to your booking.
     
  20. The Booking Conditions will apply to all confirmed bookings.
     
  21. These Booking Conditions supersede all previous editions.